Complaint/Grievance Redressal

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards clients.

• In case of any complain or query:

  Please contact our compliance officer Ms. Yati Chauhan, Email ID yati.chauhan@minervaassetadvisors.com and Phone No. (+91)-93217 54030
  You may also approach CEO/ partner/ IA- Mr. Kunal Kapoor, Email ID piyush.sharma@minervaassetadvisors.com and Phone No. (+91)-97113 00235

• In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN (for chrome), https://play.google.com/store/apps/details?id=com.sebi&pcampaignid=web_share (for IOS)

  ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link : https://smartodr.in/

  
  

  GRIEVANCE REDRESSAL/ESCALATION MATRIX: